Privacy Policy
Effective September 12, 2026
Bilingual Bots is a service of New Edition Enterprises LLC (“we,” “us”). We build call-answering, text-back, and website tools for local businesses in Southern California. This policy explains what information we collect, how we use it, and the choices you have.
SMS consent notice
By calling a business that uses Bilingual Bots' missed-call text-back service, you agree to receive text messages (SMS) from that business at the phone number you called from, including a reply to your missed call and follow-up messages that respond to your own texts. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to cancel at any time and HELP for help. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Al llamar a un negocio que usa nuestro servicio, usted acepta recibir mensajes de texto (SMS) de ese negocio al número desde el cual llamó. Su consentimiento no es condición de compra. La frecuencia varía y pueden aplicar tarifas de mensajes y datos. Responda ALTO para cancelar y AYUDA para ayuda.
Who this applies to
This policy covers visitors to bilingualbots.com and people who call or text a business that uses one of our systems. When you interact with a business that uses our tools, that business is the one you are doing business with; we process your information on its behalf.
Information we collect
- Contact details you give us or a business we work with: your name, phone number, email address, and the message you send.
- Call and text records: the phone number you called or texted from, the time, and the content of text conversations with a business's text-back system.
- Website form submissions on bilingualbots.com or a client website we host.
We do not collect Social Security numbers, driver's license numbers, or payment card numbers through our systems, and our automated assistants are instructed never to ask for them.
Text messaging (SMS)
If you call a business that uses our missed-call text-back system and the call is not answered, you may receive a text message from that business acknowledging your call. By calling the business, you agree to receive that reply and any follow-up texts that respond directly to your own messages.
- Message frequency varies and depends on your conversation. You will never receive marketing or promotional texts from this system unless you have separately opted in to them.
- Message and data rates may apply.
- To stop: reply STOP (or ALTO) at any time and you will be unsubscribed. Reply HELP (or AYUDA) for assistance.
- No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not sold, rented, or shared with any third party.
How we use information
- To reply to you on behalf of the business you contacted and help you schedule service.
- To deliver your message or request to that business.
- To operate, secure, and improve our services.
We do not sell personal information.
Who we share information with
We share information only with the business you contacted, and with the service providers we use to run our systems (for example, telephone and text-messaging carriers, email delivery, website hosting, and automation platforms). Those providers may process your information only to provide their service to us. We may also disclose information if required by law.
How long we keep it
We keep call and text records only as long as needed to serve the business you contacted and to meet legal obligations, and we delete or anonymize them afterward. Businesses we work with can request deletion of their customers' records at any time.
Your choices
You can opt out of texts by replying STOP. To ask what information we hold about you, or to have it corrected or deleted, email bori@bilingualbots.com. California residents have additional rights under the CCPA, including the right to know, delete, and not be discriminated against for exercising those rights; email us to make a request.
Children
Our services are for businesses and their adult customers. We do not knowingly collect information from anyone under 18.
Changes
If we change this policy, we will post the new version here with a new effective date.
Contact
New Edition Enterprises LLC (Bilingual Bots)
Email: bori@bilingualbots.com
Phone: (626) 534-2064
Resumen en español
Si llama a un negocio que usa nuestro sistema y nadie contesta, puede recibir un mensaje de texto de ese negocio. Al llamar, acepta recibir esa respuesta. La frecuencia de mensajes varía. Pueden aplicar tarifas de mensajes y datos. Responda ALTO o STOP para dejar de recibir mensajes, o AYUDA para asistencia. No vendemos ni compartimos su número de teléfono con terceros para fines de mercadeo. Para preguntas, escriba a bori@bilingualbots.com.